Australia’s superannuation industry is under the microscope.
With APRA’s Prudential Standard CPS 230 – Operational Risk Management now in effect, every fund must prove that its operational risks are identified, controlled, and resilient to disruption.
For lean super funds that rely heavily on third-party vendors, this is a seismic shift. Work management systems built from disconnected spreadsheets, powerpoint roadmaps and siloed tools are no longer enough.
And in APRA’s world, chaos in your internal systems is not longer cute. It’s now a risk you can’t afford.
Most of the top Super funds in Australia have over 1 million members, over $100b in assets under management and 100-1,000 employees.
Super funds rely on heavily outsourced teams. Vendors handle everything from digital transformation to marketing. Internally, the PMO function is only starting to mature and operational risks aren’t effectively tracked, let alone mitigated.
When your projects, resources, and reporting are scattered across spreadsheets and department-owned tools, several risks emerge:
Immature project governance
Limited portfolio-level visibility
Ad-hoc prioritisation instead of structured lifecycle management
Weak change control, making it hard to explain why certain projects move ahead
Dynamic, unstructured resource allocation
No dedicated, long-lived teams
Staff pulled between initiatives without clear capacity planning
No reliable forecast for over-allocation or resource risk
Vendor and compliance exposure under CPS 230
APRA now expects robust service provider management and evidence of operational resilience
Manual processes make it difficult to demonstrate that critical operations would survive a disruption
In short: Most funds are flying partially blind. Decision-makers often don’t get real-time, trustworthy insights – and under CPS 230, that’s a dangerous place to be.
CPS 230 is more than a checklist. It fundamentally shifts the expectations for operational risk management:
Operational risk must be visible and actively managed
Critical operations must survive disruptions within defined tolerance levels
Service provider dependencies must be monitored, documented, and exit-ready
For super funds, this creates three immediate imperatives:
Demonstrate governance at the portfolio level
APRA expects clear visibility into project pipelines, resource allocation, and budget adherence
Align resource planning to risk and priority
Over-allocation or reactive resourcing is now a regulatory and operational risk
Create a system of work that boards and APRA can trust
Your work management system (we call it WorkOS) needs to reflect real work, not optimistic roadmaps
This is where most super funds struggle. They have plenty of tools, but delivery is unpredictable and teams are pulled in multiple directions at once.
Quirk’s experience with leading super funds shows that bridging this gap requires two things:
A platform capable of enterprise portfolio and resource management
A system architecture that reflects the way your fund actually operates
We call this a WorkOS: a connected environment where projects, resources, and governance reporting flow seamlessly across teams, tools, and vendors.
One of the most effective platforms for this in the superannuation sector is monday.com .
We find several monday.com capabilities stand out as a good fit for CPS 230 readiness:
Visual dashboards with RAG (Red-Amber-Green) status tracking
Custom metadata fields to categorise initiatives by criticality, risk, or regulatory obligation
Centralised portfolio view for executive decision-making and audit readiness
Visual workload planning with individual and team availability
Real-time over-allocation alerts to prevent project bottlenecks
Dynamic resource allocation that adapts to shifting priorities
In most organisations, automation is all about efficiency, saving time and reducing admin.
In a regulated environment, the stakes are higher. Automation is about quality, auditability, and process control.
With monday.com, super funds can:
Standardise approvals and change control
Automatically route project or budget approvals through the right stakeholders.
Capture a clear, time-stamped decision trail for APRA audits.
Embed compliance into workflows
Trigger notifications and actions based on risk thresholds or RAG status changes.
Ensure no critical step is skipped in a project lifecycle.
Reduce human error and enforce consistency
Automated updates and status changes ensure reports reflect reality in real-time.
Be audit-ready by design
Every project, resource allocation, and approval is logged automatically, producing a governance trail that regulators can trust.
This is how super funds meet CPS 230 requirements without adding layers of manual admin.
Portfolio-level budget capture and variance reporting
Easy export to Excel and Power BI for extended reporting to boards and regulators
Automated analysis of PDFs and project documents
Sentiment evaluation of stakeholder feedback
Smart categorisation of unstructured data for faster governance decisions
CPS 230 isn’t just a compliance burden, it’s a catalyst for better decision-making. Our clients find that integrating our WorkOS leads to compliance AND productivity gains.
By moving from spreadsheets and siloed reporting to a connected system of work, super funds can:
Confidently satisfy APRA’s operational risk requirements
Improve strategic prioritisation and resource utilisation
Eliminate false confidence and give boards decision-ready insights
Funds that move early will enjoy a compliance advantage and an operational edge – those that don’t risk running on blind faith in a high-stakes regulatory environment.
Quirk helps superannuation funds translate CPS 230 requirements into operational clarity with monday.com
Speak to Quirk about implementing your CPS 230-ready system of work.
Ready to get started with monday.com for CPS 230 compliance? Book a complimentary 15-minute discovery call with our monday.com specialists. We’ll help you understand exactly what you need and how to set it up for success.
Quirk is a certified monday.com partner helping Australian businesses implement work management systems that actually work. We believe if you can see it, you can solve it.
