Ongoing support that keeps your systems working
Your work management tools shouldn’t become another thing to manage. Quirk’s managed services provide proactive, expert support for your Atlassian and monday.com environments, ensuring optimal performance
while your teams focus on what they do best.
Why DIY Management Falls Short
Most organisations struggle to maintain their Atlassian and monday.com systems after implementation:
❌ Performance degradation over time without expert maintenance
❌ Security vulnerabilities from missed updates and patches
❌ User frustration when systems aren't optimised for evolving needs
❌ Lost productivity from configuration drift and broken workflows
❌ Upgrade headaches without proper planning and testing
Quirk's managed services ensure your systems continue delivering value long after implementation.
Managed Services That Deliver Continuous Value
Proactive System Management
✅ Performance monitoring and optimisation
✅ Security updates and patch management
✅ Backup and disaster recovery
✅ Capacity planning and scaling
Configuration and Optimisation
✅ Workflow refinement
✅ Integration maintenance
✅ Custom field and permission management
✅ Automation review and enhancement
User Support and Adoption
✅ Helpdesk support with SLAs
✅ User onboarding for new team members
✅ Best practice guidance
✅ Feature rollout support
Reporting and Analytics
✅ Monthly system health reports
✅ Custom dashboard maintenance
✅ Usage analytics and optimisation
✅ ROI measurement and reporting
Flexible Managed Services Packages
Choose the level of support that matches your needs:
Consultation Package
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Strategic guidance and planning
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Expert advice on best practices
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Occasional troubleshooting
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Flexible consultation as needed
Essential Package
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Everything in the 'Consultation' Package plus...
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Critical system maintenance
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Basic user support
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Ad-hoc optimisation requests
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Semi-annual reviews
Focused Package
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Everything in the 'Essential' Package plus...
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Core system maintenance and updates
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Regular health checks and optimisation
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Standard user support
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Quarterly strategic reviews
Comprehensive Package
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Everything in the 'Focused' Package plus...
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Full system management and optimisation
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Proactive monitoring and maintenance
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User support with priority SLAs
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Monthly strategic reviews and recommendations
All packages can cover both Atlassian and monday.com environments, with pricing scaled to your specific needs.
Read our Managed Service Terms and Conditions.
What our clients say about us.
Our client’s satisfaction is at the heart of everything we do. Here are some words of appreciation from those who have experienced the Quirk difference.
What Makes Our Managed Services Approach Different
| Others | Quirk |
|---|---|
| Reactive problem solving | Proactive system optimisation |
| Generic support responses | Business-context solutions |
| Basic technical fixes | Strategic improvement recommendations |
| Single-tool focus | Cross-platform expertise |
Our Managed Services Approach
1. Comprehensive Assessment
We begin with a thorough audit of your current environment, identifying opportunities for improvement and establishing baseline metrics.
2. Proactive Monitoring
Continuous monitoring of system performance, user adoption, and workflow efficiency to catch issues before they impact productivity.
3. Regular Optimisation
Scheduled reviews and improvements to ensure your systems evolve with your business needs and leverage new platform capabilities.
4. Strategic Partnership
Ongoing collaboration with your team to align tool usage with business objectives and drive measurable outcomes.
5. Continuous Improvement
Regular analysis of usage patterns and feedback to identify opportunities for enhanced efficiency and user satisfaction.
Transforming Industries with Innovative Solutions
With Quirk, you gain a partner who understands the intricacies of Atlassian and monday.com tools, and the specific challenges of your industry. Our expertise not only covers technical implementation but also strategic process enhancements that drive real business results. Whether you’re looking to deploy a new monday.com environment or optimise an existing one, Quirk is here to guide you every step of the way.
Why Choose Quirk for Managed Services
✅ Certified Service Partners
Official Atlassian and monday.com partners with proven support expertise across organisations of all sizes
✅ Business-First Approach
Support decisions driven by business outcomes, not just technical fixes
✅ Cross-Platform Excellence
Unique expertise managing both Atlassian and monday.com environments
✅ Proactive Management
We prevent problems rather than just fix them
✅ APAC Expertise
Regional knowledge with understanding of APAC business requirements and time zones
Ready for Hassle-Free Tool Management?
Don’t let your monday.com platform become another source of noise. Let’s build a system you can trust.
Get started with a complimentary monday.com strategy session where we’ll:
- Assess your current monday.com configuration
- Identify quick wins and improvement opportunities
- Design a roadmap for enhanced business visibility
- Provide actionable recommendations you can implement immediately
Frequently Asked Questions
Atlassian managed services provide ongoing support, maintenance, and optimisation for your Jira, Confluence, and other Atlassian tools. This includes system monitoring, security updates, user support, performance optimisation, and strategic guidance to ensure continuous business value.
Our monday.com managed services range from $1,000/month (5 hours) for basic consultation to $5,000/month (40 hours) for comprehensive support. Pricing depends on your support needs, system complexity, and required response times.
We monitor performance metrics, user adoption rates, system errors, integration health, security compliance, storage usage, and workflow efficiency. This proactive monitoring helps us identify and resolve issues before they impact your team’s productivity.
Yes, our managed services cover Atlassian Cloud, Server, and Data Center deployments. We also support hybrid environments and can assist with cloud migration planning and execution as part of our ongoing services.
Our response times vary by issue priority: Critical issues (2 hours), High priority (4 hours), Medium priority (24 hours), and Low priority (72 hours). Critical system outages receive immediate attention regardless of business hours.
Absolutely. We’re uniquely positioned to provide managed services for both platforms simultaneously. This is particularly valuable for organisations using hybrid environments where both tools need to work together seamlessly.
Implementation is a one-time setup process, while managed services provide ongoing support and optimisation. Managed services ensure your systems continue performing optimally, stay secure, and evolve with your business needs over time.
Additional hours can be purchased at standard rates, or we can upgrade your package to better match your ongoing needs. We monitor usage patterns and recommend package adjustments during our regular reviews.
Basic user guidance and troubleshooting support are included in managed services. Formal training sessions are available as add-on services or through our dedicated training packages for comprehensive skill development.
Yes, critical system outages receive immediate attention 24/7. For qualifying managed services clients, we provide emergency support to ensure business continuity during critical incidents outside standard business hours.