Jira Service Management, set up to actually serve.
Jira Service Management (JSM) consultants for Australian IT, HR and operations teams. We design the portal, queues, SLAs, assets and automation, add Rovo where it helps, and move you off email, ServiceNow or Data Center without losing history.
What we set up
- Request types, forms and a branded help centre
- Queues, SLAs and escalation rules
- Incident, problem and change workflows
- Assets and configuration management
- Automation, knowledge base and Rovo agents
- Reporting your leadership will read
Jira Service Management consulting
From inbox chaos to a service desk people trust.
New JSM setup
A service catalogue, portal and queues designed around your real requests, with SLAs that match what you can deliver.
ITSM processes
Incident, problem and change management that fits your size, from a lean IT team to a multi-team service operation.
Beyond IT
HR, facilities, finance and legal service desks on the same platform, each with their own portal and queues.
Assets
Hardware, software and service records linked to requests, so agents see what is affected before they start.
Rovo and automation
AI answers, summaries and automation rules that remove repeat work without hiding it from agents.
Migrations
From email, spreadsheets, ServiceNow or Jira Service Management Data Center to Cloud, with history intact.
JSM pricing and licensing
What Jira Service Management costs
Atlassian now sells Jira Service Management as part of its Service Collection, with Rovo included on paid plans. You pay per agent; customers who raise requests are free.
| Plan | Price (as listed by Atlassian) | Good for |
|---|---|---|
| Free | US$0 for up to 3 agents | Trying JSM with a very small team |
| Standard | From US$21.50 per agent / month | Most teams: Rovo agents and search, assets, branded help centre, audit logs and data residency |
| Premium | From US$55.28 per agent / month | Advanced assets, virtual service agent, AIOps and advanced incident and problem management |
| Enterprise | Annual quote | Large organisations needing enterprise governance and support |
Prices shown on Atlassian's Service Collection pricing page on 27 October 2026, monthly billing, in US dollars and excluding GST. Per-agent prices fall at higher agent counts and annual billing saves up to 17%. Check Atlassian's pricing page for your agent count.
Count agents, not customers
Only people who work requests need a licence. Employees and customers raising requests through the portal, email or chat do not.
Standard or Premium?
Most teams start on Standard. Premium earns its cost when you need advanced assets, the virtual service agent or incident tooling at scale.
Still on Data Center?
Data Center becomes read-only on 28 March 2029. Plan the move to Cloud before expansions stop in March 2028.
How it works
A proven shape, then your team owns it.
Step 1
Service review
We map your request types, volumes, teams and SLAs, and agree what good looks like.
Step 2
Build
Portal, queues, workflows, automation, assets and reporting, configured and tested with your agents.
Step 3
Launch and support
Training, a calm go-live and a support pack so improvements keep coming after launch.
FAQs
Jira Service Management questions
What is Jira Service Management?
Atlassian's service desk platform for IT and business teams. It handles requests, incidents, problems, changes and assets, with a self-service portal and knowledge base, and sits on the same platform as Jira and Confluence.
How much does Jira Service Management cost?
It is free for up to three agents. Paid plans are priced per agent: Standard from US$21.50 and Premium from US$55.28 per agent per month on Atlassian's pricing page in October 2026, with lower per-agent prices at higher counts and on annual billing.
Can you migrate us from ServiceNow or email?
Yes. We map your current requests and workflows, move the history you need and retire the old tool once the team is working in JSM. See our migration services.
Do you work outside Sydney and Melbourne?
Yes. We work with organisations across Australia, remotely and on site where it helps.
Is Rovo included?
Rovo agents, search and chat are included on paid Service Collection plans, with a monthly allowance of Rovo credits per user.
